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Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:


You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (Star Food Impex GmbH, Holstenhofweg 41 A, 22043 Hamburg, Tel: +49 40 22867228-0 Fax: +49 40 228 67 228-9, E-Mail: by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not exist in cases of

• Delivery of goods that are not prefabricated and whose manufacture is based on an individual selection or determination by you, or that are clearly tailored to the personal needs of you,
• Delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
• Delivery of goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery,
• delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
• delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
• the delivery of non-physical digital content when we begin to execute the agreement after you have

1. have expressly agreed that we commence execution of the contract before the expiry of the withdrawal period, and
2. You have acknowledged your knowledge that you lose your right to revoke your consent to the commencement of the contract.

General information

1.1. Please avoid damage and contamination of the product. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
1.2. Please send the goods back to us by post, which should not be returned to us by post.
1.3. Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To - Star Food Impex GmbH, Holstenhofweg 41 A, 22043 Hamburg / Tel.: +49 40 228672280 , Fax: +49 40 228672280, E-Mail:
- I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)


(*) Delete as appropriate